FAQ

NEW CUSTOMERS:
New customers must fill out and submit a registration form. You will then be e-mailed your account number and password. To establish credit three trade references must be provided to Fairlane Products for review.

CARBIDE:
High impact wear grade Tungsten carbide.

DELRIN (Acetal):
A thermoplastic material with high strength properties, low coefficient of friction and very resistant to chemicals and absorbtion.

H/T:
Refers to heat-treated steel.

M-2 STEEL – HSS RC 60/62:
The grade of high speed tool steel used for all “HS” products hardened to Rc 60/62

SERRATED/ TOOTH PATTERN:
The spacing between each gripper’s tooth (known as the pitch) is available in 1/16, 3/32, 1/8 and 3/16. Additional gripper variations include a straight or diamond serration style of teeth.

DUROMETER – WHAT IS IT? SHORE ‘A’ SCALE:
Durometer is the stiffness measure of an elastomer material.

20 durometer comparable to a very stiff foam.
35 durometer comparable to a pencil eraser.
60 durometer comparable to a car tire.
80 durometer comparable to an in line skate wheel.
95 durometer comparable to a plastic.

BRAKE ROLL:
A Brake Roll is fitted with a one direction bearing allowing it to free wheel only in one direction. It may be disassembled to reverse directional control.

HOW TO DETERMINE LEFT OR RIGHT FOR A BRAKE ROLL:

With the stud held stationary and face up, the roller will free wheel clockwise for right and counter clockwise for left.

ROLLER INSERTS:
All “inserts” in rollers and bumpers are manufactured from low-carbon mild steel unless indicated otherwise.

LOAD RATING ON ROLLERS:
Load rating on rollers are listed on the tech sheet for each roller with bearings.

ORDERING AND SHIPPING OPTIONS:

Fairlane Products is dedicated to making ordering and shipping easy. Choose the method you prefer:

ORDERING:
Ordering online: Fairlane Products offers secure online order processing.

PHONE:
Call us toll-free Monday-Friday
8:00 a.m – 5:00 p.m. Eastern Standard Time
1-800-548-2935 or 1-586-294-6100.

FAX:
24 hours 1-888-432-4752 or 1-586-294-6822.

SHIPPING:
Most orders received by mid-day ship the same day.

A variety of shipping methods and carriers are available.
No additional charge for drop shipments.

ORDER MINIMUM:
Orders on open account: $75.00 net minimum in USA, $100.00 net minimum for international orders.

ORDERS ON CREDIT CARDS:

No minimum order requirement, but orders under $75.00 will be charged an additional handling fee of $7.50 plus applicable shipping charges.

CREDIT CARDS:
Fairlane Products accepts the following credit cards
American Express
Visa
Mastercard
Procurement Cards

Fairlane Products uses the secure socket layer for the encryption of transactions on its website.

WHAT ORDERING METHODS DOES FAIRLANE PRODUCTS OFFER?

Make a toll-free call: 1-800-548-2935
Send a fax: 1-888-432-4752
Send us an e-mail: info@fairlaneproducts.com
On-line: www.fairlaneproducts.com
International ordering: Please call 1-586-294-6100 or fax 1-586-294-6822

Technical questions will be answered by our knowledgeable and skilled professionals. We would also be happy to quote specials and alterations to standard items.

TERMS AND CONDITIONS:
Fairlane Products, Inc. has been doing business since 1975, delivering an extensive product line of workholding and material handling products. Yet if for any reason you receive a product that does not perform as expected, let us know. We’ll quickly provide you with an exchange or refund according to our return policies.

TERMS AND BILLING:
Fairlane Products payment terms are net 30 days on approved open account from date of invoice. In addition to open accounts, we accept C.O.D. and most major credit and procurement cards.

RETURNS AND REPAIRS:
To process your request as efficiently as possible, please read our return policy.

Please call 1-800-548-2935 or 1-586-294-6100 for a Return Authorization Number. Returns will not be accepted unless accompanied by this number.

Always include a copy of your invoice or packing slip.

Claims for discrepancies in shipment must be made within 5 days of receipt of merchandise or the return will not be accepted.

Materials returned after 30 days from date of shipment will not be accepted.

C.O.D. returns will not be accepted.

Altered or etched items will not be accepted.

Customers should check orders upon arrival. All damages must be noted on delivery receipt. Shortages and damages must be called into Fairlane Products, 1-800-548-2935 or 1-586-294-6100.

REGISTRATION:
Registration on the website is only required if you are placing an order. Access to technical information and downloads are available without registration.